Privacy Policy and Cookies
The purpose of this Privacy Policy, including the Personal Data Protection Notice (hereinafter referred to as the “Notice”), is to inform you about which of your personal data we collect, for what purposes, what we do with it, how we ensure its security, and what your rights are in relation to the processing of personal data. We take the protection of your personal data extremely seriously and responsibly. We fully respect our obligations regarding the lawful, fair, and transparent processing of personal data. We recommend that you read this Notice carefully.
To ensure compliance of this Notice with data protection regulations, Avos reserves the right to amend or supplement it. You will be informed of any changes in a timely manner in the most appropriate way, e.g. via email or by publishing the changes on the website.
Data Controller Information
- JOŽE KOCUVAN
- Sovjak 30
- 9244 SV. JURIJ OB ŠČAVNICI
- Company Registration Number: 6987443000
- E-mail: info@avos.si
Hereinafter: Avos.
What personal data do we process?
a.) Basic contact details (first name, last name, phone number, email address, address, city, municipality, street, country);
b.) Data on the use of our websites (clicks on links, time spent) and data regarding the response to our emails (whether the email was opened, which links you clicked on);
d.) Server data (e.g., date and time of visits, visited subpages, information you viewed or searched for, etc.).
e.) Device data (information about the computer or mobile device you use to access the website, including operating system, model, web browser, etc.).
f.) Data on the use of our website.
g.) Aggregated data for advertising purposes, such as viewed and purchased products, and other activities related to the purchasing process.
Legal bases for processing personal data
We collect your personal data only when it is necessary or when you have given your consent. We will not process your personal data if the purpose or legal basis for processing is not adequately justified by applicable regulations in the field of personal data protection (Personal Data Protection Act, Official Gazette of the RS, No. 94/07 – official consolidated text (ZVOP-1), Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), and the Electronic Communications Act, Official Gazette of the RS 109/12, 110/13, 40/14 – ZIN-B, 54/14 – decision of the Constitutional Court, 81/15, and 40/17 (ZEKom-1)).
Avos will process your personal data based on the following legal grounds:
By visiting our website, you have accepted and agreed to this Notice and entered into an agreement with Avos, which serves as the legal basis for processing your personal data. The data is encrypted and transmitted to the server in a protected form. This system prevents anyone from intercepting your personal data.
Avos processes your personal data also based on the legal basis of the law:
based on national legislation, including the Prevention of Money Laundering and Terrorist Financing Act (Official Gazette of the RS, No. 68/16 and 81/19; ZPPDFT-1), the Personal Data Protection Act (Official Gazette of the RS, No. 94/07 – official consolidated text; ZVOP-1), the Copyright and Related Rights Act (Official Gazette of the RS, No. 16/07 – official consolidated text, 68/08, 110/13, 56/15, and 63/16 – ZKUASP; ZASP), etc., and based on other international treaties and EU regulations that require Avos to provide personal data to government bodies and other data controllers to fulfill their legal obligations or authority in certain cases.
Avos may process personal data based on legitimate interest, e.g.:
a.) for statistical purposes and for the purpose of collecting demographic data and interests of visitors,
b.) for identifying issues with the server and website,
c.) for conducting business analyses,
d.) for further development of the offerings,
e.) to improve or personalise the service to the individual,
f.) to determine the effectiveness of promotional activities and advertising,
g.) based on other legitimate interests.
Avos may, in certain cases, process your personal data based on your consent for marketing activities, such as sending current news and general notifications about offers, novelties, benefits, events, or sweepstakes, as well as informing you about service offers tailored to your personal interests based on profiling, which Avos uses for these purposes. Personal consent is entirely voluntary and is not a condition for entering into a contract. In these cases, processing is carried out in accordance with the stated purpose and agreed methods of notification, until the consent is revoked.
Purposes of processing personal data
Your personal data may be used for one or more of the following purposes:
a.) Communicating with you regarding the provision of our services and responding to your inquiries;
c.) Marketing communication (sending emails and SMS messages);
d.) To assert any legal claims and resolve disputes;
f.) For advertising purposes on external websites;
Types of cookies, their purpose, and duration: Cookies are small files that we upload to your computer. They help improve the performance of the website. The website uses the following cookies:
How long do we keep your personal data and what happens to it afterwards?
The retention period of personal data depends on the basis and purpose of processing each category of personal data. Personal data is kept only as long as required or permitted, and as necessary to achieve the purpose for which it was collected or further processed. After the purpose is fulfilled, we will retain only those personal data that we are required to retain by law or that may be needed for evidence or defense purposes, in case there is a possibility of asserting legal claims. Other data will be deleted, destroyed, blocked, or anonymized unless the law stipulates otherwise for certain types of personal data.
We retain your personal data, which we process for sending offers and informing you about updates, until your withdrawal of consent or, in any case, for a maximum of five years from the date of consent. After this period, we will ask you again for your consent.
We retain data about issued invoices for 10 years from the date of issuance.
After the retention period, we will effectively delete or anonymize personal data, meaning that they will be processed in such a way that they can no longer be linked or attributed to you.
Voluntariness of providing data and consequences of non-provision
Providing personal data is voluntary. You are not obligated to provide us with personal data; however, if you do not provide them, you will not be able to enter into a contract with us (as we need them to deliver the order). We will specify which data are such that their non-provision will result in the mentioned consequences whenever we collect personal data from you.
Who has access to your personal data that you have provided to us? Will we disclose your personal data to third parties or transfer them outside the EU?
We take your privacy very seriously. Your personal data is considered a business secret of the company Avos. Employees of Avos process your personal data in accordance with their authorizations and our internal policies. Contractual processors are obliged to protect confidential information and respect individuals’ rights just like the employees of Avos.
We do not disclose your personal data to, nor allow access to it by, third parties, except those with whom we have a written agreement under which they perform specific tasks related to data processing and are obliged to comply with the legislation on data processing and protection – so-called contractual processors. Contractual processors to whom we disclose personal data include, for example:
a.) marketing service providers;
b.) email sending service providers;
c.) software solution providers, etc.
Contract processors may only process personal data in accordance with our instructions and may not process the data for their own purposes. They are obligated, together with their employees, to protect the confidentiality of your personal data.
What are your rights regarding the processing of personal data?
You can request access to, correction, or deletion of your personal data at any time, limit their processing, or object to the processing. We will notify you if this request affects the possibility of continuing to operate this website. In certain cases, you also have the right to data portability to another data controller. This depends on the technical capabilities and internal policies of the respective controller.
You can withdraw your consent for the processing of personal data for sending offers and notifications about news at any time. The withdrawal of consent does not affect the lawfulness of the processing of personal data based on this consent for the period before the withdrawal.
Avos does not take responsibility for the authenticity, accuracy, and timeliness of the personal data you provide. The user is responsible for ensuring the accuracy and up-to-date nature of all provided data.
In the case of a personal data breach, we will notify you under the conditions set by the applicable legislation.
Procedure for exercising rights
You can address your requests regarding the exercise of rights related to personal data in writing to any contact listed at the top of this document under Data Controller and contact details.
For the purposes of reliable identification when exercising rights related to personal data, we may request additional information from you, and we may only refuse to take action if we can prove that we are unable to reliably identify you.
Upon your request to exercise your rights related to personal data, we must respond without undue delay and no later than one month from the receipt of your request.
Any changes to our privacy policy will be posted on this website.
Right to lodge a complaint
You can file a complaint regarding the processing of personal data with the supervisory authority in Slovenia, which is the Information Commissioner, at the address Dunajska 22, 1000 Ljubljana.
Exclusion of liability
Avos is not liable for any damage that may occur due to the provision of incorrect, false, incomplete, or outdated data to the provider.
You are obliged to immediately notify us of any suspicion of misuse of your personal data or data required to access certain parts of the website (username and password), or if you suspect unauthorized access to this data.
When a contractual relationship is established between the provider and the user, in every case regarding exclusions and limitations of the provider’s liability, the provisions governing this relationship apply (contract, general terms and conditions, etc.).
Cookies
The basis for the cookie notification is the amended Electronic Communications Act, Official Gazette of the Republic of Slovenia Nos. 109/12, 110/13, 40/14 – ZIN-B, 54/14 – dec. US, 81/15 and 40/17 1 (ZEKom-1), which entered into force at the beginning of 2013 and introduced new rules regarding the use of cookies and similar technologies for storing information or accessing information 2 stored on a user’s computer or mobile 3 device.
What are cookies?
A cookie is a small text file that is downloaded onto the user’s computer when they visit a website and usually contains the name of the server from which the cookie was sent, the lifespan 1 of the cookie, and its value – a randomly generated unique number.
The cookie itself does not contain or collect information. However, if it is read by the server together with the web browser, it can help the website provide more user-friendly services, for example, by remembering 1 your username and password for future registration or by recalling previous purchases or user account information. Only the server that sent the cookie can read and use that cookie. On a trustworthy 2 website, cookies can thus 3 enrich the experience. However, cookies can also be used in ways that interfere with an individual’s privacy. Cookies are not harmful and are always time-limited.
The purpose of cookies
The purpose of cookies is to improve the functioning of the website and the user experience when viewing web pages. Interaction between you and the website is faster and simpler with cookies. With their help, the website remembers your personal preferences and experiences. This saves time, and browsing web pages becomes more efficient.
Avos cookies
On this website, we exclusively use cookies that are permitted in accordance with the ZEKom-1 law. Only cookies that are strictly necessary for the operation of this website 1 are used. For recording website visit statistics, we use a system that only records a session cookie and does not track your subsequent behavior on the website or in connection with other websites. By continuing to use this website, you agree to the use of the cookies described below.
Some of the cookies we use are temporary, while others are stored on your device for a specific period, even after you leave our website. With temporary cookies, we measure the number of website visitors, which allows us to check the effectiveness of content display and the suitability of advertisements, and to continuously improve the websites. With stored cookies, we keep contact information for later visits to the website, so that you do not have to log in again next time, or the web content display adapts to your device. We also use stored cookies originating from other websites, such as Facebook, Twitter, Google, and others. If you do not agree to their use, the cookies will not be installed.
In addition to the listed cookies, we also use cookies to determine how you navigate our websites, which content you are interested in, and how long your visit lasted. Based on this, we can organize the content of the websites and adapt it to your needs.
The data we collect through cookies is processed exclusively for statistical purposes and for the purpose of gathering demographic data and visitor interests (but only in a way that does not allow your identity to be discovered), for identifying server problems, website editing, and informing about products, for tracking users across different websites, adapting content to their interests, and for marketing and advertising purposes.
Final provisions
We advise you to also read the General Terms and Conditions of Use, which are published on the website and, together with this Notice, form a binding contract between you and 1 Avos.